Refund Policy

This policy applies to paid project engagements with Okoh Technologies. It doesn't apply to the free content on this website, since no payment is involved in browsing it or submitting a project enquiry.

Custom projects typically require a deposit before work begins. This deposit reserves your project slot and covers initial planning, scoping, and setup time.

• Before work starts: if you cancel before any work has begun on your project, your deposit is refunded in full.
• Once work has started: the deposit becomes non-refundable, since it covers time and resources already committed to your project.

If a project is cancelled after work is underway, fees for work already completed are non-refundable. Any portion of a payment covering work not yet started will be discussed and handled on a case-by-case basis.

If a signed proposal, quote, or contract for your specific project states different payment or refund terms, those terms take priority over this general policy.

If something about a payment or refund doesn't seem right, email us before taking any other action — most issues can be resolved directly. okohtechnologies@gmail.com.